Shipping
Shipping Information
We provide for both national and international deliveries of great variety of currencies. All our deliveries are safe, fast and discreet. After notes are shipped, a tracking number is presented for clients to monitor the delivery progress of their parcels online.
We guarantee the safety passage of your package, all our packages are customized and diplomatic sealed packages this means that they are custom free. We offer triple vacuum seal and stealth package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers. We do provide refunds or replace your order if there is a failure in delivery or loss of package.
We do offer camouflage for our packages, for example we use games, TV or any other legal goods cartons to deliver our packages so that buyer receives package as though receiving a newly ordered Electronic Item.
We do provide you with a professional packaging and a big box to fit all your orders, we also write titles on the stuff before they are being packaged so that it will be easy for clients who ordered many stuff to find it in the box. The delivery usually takes up to 3-5 days
All packages are sent with ‘Track & Trace’ and can therefore can be tracked online. All paid orders are shipped next business day. After we process your shipment order, we will send your package to the post office/courier company.
Then, a tracking number which can be used to track the delivery status of your package will be sent to the email address you provide. Once the tracking number is sent to your email address, you can track your shipment.
Note: If you don’t see the email in your email inbox, please check your spam folder.
Discreet Delivery
Our discreet packaging guarantees that you are the only one getting excited by the parcel, to others it will look plain boring. Larger items are sent in sturdy cardboard boxes and are double-wrapped with strong packing tape.
Smaller items are sent in strong and padded envelopes. All orders are sent in inconspicuous plain packaging. No one will be able to guess what the package contains or who the sender is. No logo or letter heads mentioning our company will be found on the parcel.
The only markings on your parcel are your address label on the front and a postal/parcel service sticker, depending on the service used.
Guarantee
Depending on the circumstances, we sometimes have delay in shipping and problems with customs for international orders. If packages are lost, damaged or intercepted by customs we will resend a new package.
We try to satisfy all our clients to the best we can but we also require you to be patient with us in times of delay and problems. We guarantee your package will be delivered ounce order is made.
Refund Policy
Our goal is to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements. Contact us and we will sort this out immediately
For a full refund, one of the following conditions must be met:
1- Package was intercepted by custom after being insured.
2- Good/item don’t meet your requirement or satisfaction.
3- Package got damaged during transportation after being insured.
4- Delay in shipment or not delivered after 10 days of payment.
5-Wrong shipping of parcel
Although we’d love to know where things went wrong, or how we can improve, make sure your case falls within the refund Category listed above for a full, no-questions-asked, refund within 30 days of your date of purchase. Please include your proof of payment so we can issue a refund as quickly as possible. Also note that we make every attempt to process the refund as quickly as possible.
Disclaimer
1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, we cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.
2. We will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.
3. In the event you receive any faulty or damaged items, please contact us within seven days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon. Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.
4. We provide novelty documents and counterfeit bank notes ordered by clients, we are not responsible for what clients use these documents or bank notes for.
